CHANGE OF ADDRESS
Parents/guardians are required to promptly notify the childcare facility of any
change in their address or contact information. It is crucial to keep this information
up-to-date to ensure effective communication and ensure the child’s safety.
Please let us know immediately of any address changes, phone numbers, or
emergency contact information so we can avoid any delays in reaching you in
emergencies.
SIGNS OF NEGLECT
The well-being and safety of our children are of utmost importance. The childcare
facility is vigilant in observing any signs of neglect or abuse. If staff members suspect
any signs of neglect or harmful situations concerning a child, they are legally
obligated to report it to the appropriate authorities as per local regulations.
DAMAGES
Parents/guardians are responsible for any damages caused by their child to the
childcare facility’s property, equipment, or materials beyond normal wear and tear.
The cost of repairs or replacements will be the responsibility of the child’s
pa rents/guardians.
TERMINATION OF CARE
Termination of care may occur for various reasons, and we strive to make the process
as smooth and respectful as possible. The following guidelines govern the termination
of care at our childcare facility:
Notice Period: If parents/guardians decide to terminate their child’s enrollment, a
minimum of one-month advance notice in writing is re~uired. This notice allows us to
plan accordingly and helps facilitate a seamless transition for the child.
Childcare Facility Discretion: The childcare facility reserves the right to terminate
care in exceptional circumstances, including but not limited to situations where the
child’s well-being, safety, or the well-being of other children or staff is at risk In such
cases, reasonable notice will be given whenever possible.
Outstanding Payments: All outstanding payments, including tuition fees, late fees,
and any other charges, must be settled before the termination of care.
Return of Personal Belongings: Upon termination of care, parents/guardians are
responsible for collecting their child’s personal belongings from the childcare facility.
PICK-UP PROCEDURES
To ensure the safety and security of all children in our childcare facility, we have
established the following pick-up procedures:
Authorized Pick-Up List: Parents/guardians must provide a list of authorized
individuals who are permitted to pick up the child. Only those individuals listed on
the authorization form will be allowed to collect the child from the facility.
Identification Requirement: Any individual picking up the child must present a valid
photo identification matching the name on the authorized pick-up list This measure
helps us ensure that the child is released only to the correct person.
Informing Staff: Parents/guardians must inform the childcare facility in advance if
someone other than those on the authorized pick-up list will pick up the child. Staff
will require verbal confirmation from parents/guardians and identification before
releasing the child to the designated person.
LATE PICK-UP FEES
Parents/guardians are responsible for dropping off and picking up their children
within the designated hours.
Late Pick-Up Fees: A late pick-up charge of $5 per minute will be applied if a child is
picked up after the scheduled closing time. Late pick-up charges are necessary to
compensate our staff for the additional time and resources required to care for your
child beyond regular operating hours. This money should be paid in cash to the staff
who waited behind to look after your child.
Late Pick-Up Notification: We understand that unforeseen circumstances may arise,
leading to a late pick-up. In such cases, parents/guardians must notify the childcare
facility as soon as possible about the delay.
Late Pick-Up Procedure: If parents/guardians anticipate being late for pick-up, they
must notify the childcare facility immediately. Late fees will apply per the Late Fees
Policy outlined in the handbook. By adhering to these pick-up procedures, we can
maintain a safe and controlled environment for all children in our care.
When parents/guardians are late to pick up their child(ren), their emergency contacts
will be called to pick up the child if the childcare cannot get hold of the
parent/guardian. In the event that the childcare cannot get hold of any of the
emergency contacts on file, the daycare will have to contact social services after 45
minutes to an hour to pick up the child as staff cannot go home with the child(ren).
Consistent Tardiness: If late pickups become a recurring issue, we may need
to discuss the matter with the parents/guardians to find a solution that
minimizes disruptions to the child’s routine and ensures proper staffing or
continued late pickups may result in termination of care.
Extended Hours: We offer extended hours from 6 pm to 9 pm for an
additional fee of $15 an hour. If this is a service you are interested in, please
let the program manager know.
ILLNESS AND EMERGENCY POLICY
The health and well-being of all children in our childcare facility are of
utmost importance. To maintain a safe and healthy environment, we strictly
enforce the following guidelines regarding illness:
Medical Emergencies: In the event of a medical emergency involving a child
at our childcare facility, our trained staff will immediately seek medical
attention. Parents/guardians will be notified promptly about the situation
and the actions taken.
Emergency Contacts: Parents/guardians must provide up-to-date emergency
contact information for the child, including phone numbers and alternative
emergency contacts. We must ensure that we can reach someone
immediately in an emergency.
Medical Authorization: By signing this contract, parents/guardians
authorize our childcare facility to seek medical attention and treatment for
the child in case of emergencies when the parents/guardians cannot be
reached promptly.